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If you are not 100% entirely & completely satisfied with your purchase, we are here to help.
All orders are shipped via UPS Ground. Orders received by 8am PST will be shipped same day. Delivery charges and times vary by destination according to UPS.
All items are shipped from our warehouse located at:
407 New Sanford Road
La Vergne, TN 37086
All prices are exclusive of Federal or State taxes of any type. Prices are subject to change without notice and all orders subject to acceptance by Customer Service. Prices are based upon Kinship pricing at time of order acceptance.
Taxes will be charged on orders shipping to NC, CA, and TN
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unopened and unused unless returning for a manufacturing concern, this is required due to the medical nature of the items we sell. Further, please return merchandise in the original package, along with a copy of your proof of purchase receipt.
Once we receive your item, we will inspect and notify you that we have received item. We will communicate immediately to you as to the status of your refund. If approved Kinship will issue a credit within five working days.
Kinship Sales does offer refunds on sales items.
You will be responsible for shipping costs to return item to our warehouse location unless product is being returned due to a manufacturing issue, and you have prior approval to that effect. Shipping costs are non-refundable. We accept returns via UPS, FEDEX and USPS.
Please contact Customer Service to make arrangements for Return Goods Authorization (RGA).
To help us process your credits promptly, please review the following:
• Customer should provide invoice number and PO.
• Returns will not be accepted without Return Goods Authorization (RGA).
• Returns should be made within 30 days of RGA..
If you have any questions on how to return your item to us please contact us.
Kinship Sales, LLC
823 N. Elm Street
Greensboro, North Carolina 27401